FAQ


Paul’s Imported British Food and SIMPLY BRITISH FOODS

 Q: What is the difference between them?

A: Paul’s Imported British Food is our blog about what is going on at SIMPLY BRITISH FOODS and allows us to use FACEBOOK, TWITTER and to talk about what’s NEW. No purchases can be made from here.

A: SIMPLY BRITISH FOODS is our product website in which all products (permanent items) can be viewed and purchased.

Shipping

Q: Do you ship to the USA or International?

A: Currently we only ship within Canada due to Insurance restrictions. However we can ship to a Canadian address of a Relative, Friend or Business Associate who in turn can forward to you. As all our packaging is ‘ship ready’ they only need to remove our label and replace it with the new shipping label to you.

Q: What are the shipping charges?

A: Shipping is done thru Canada Post using Expedited Parcel to any address in Canada. Shipping is based on ‘cubed weight’ so it is purely dependent on what you order, the product/s weight and size of the packaging will determine the cost. In some cases of a large order the shipping could be less than what is shown on your order, at which time when we pack your order if we can get into a smaller box your shipping will be reduced by us.

I.e.: 24 bags of Crisps weighing 34.5g = 828g would cost more than 6 bars of Cadbury Chocolate bars weighing 230g = 1380g because the box we can fit the Crisps in would be twice the size of the Chocolate bars even though the actual product weight is double.

H.S.T is applied for all shipping within Ontario (13%) Prince Edward Island (14%), Nova Scotia (15%), Newfoundland & Labrador (13%), & New Brunswick (13%). G.S.T is applied for all shipping within British Columbia, Alberta, Saskatchewan, Manitoba, Quebec, Yukon, Northwest Territories & Nunavut. All shipping rates shown on your order include the tax for that province.

Q: What are the Shipping Types and Rates?

A: Canada Post – Expedited Parcel (see above for how rates are calculated)

Durham Car Delivery – $12.50 under $50 order

Durham Car Delivery – $10.00 over $50 order

Durham Car Delivery – $7.50 over $100 order

Toronto Car Delivery – $22.50 under $50 order

Toronto Car Delivery – $20.00 over $50 order

Toronto Car Delivery – $17.50 over $100 order

Pick-Up and Pay at out Outlet Store (no charge)

Q: Can I track my Canada Post package?

A: Yes, using Canada Post website. On their Homepage under the Business section there is a TRACK option were you enter your tracking number that will be provided to you so you can see the status of your package. You will receive from Canada Post a email with a header reading Ship Notification for Item which provides you with your tracking and order numbers.

Q: You mention car delivery what does this mean?

A: We offer car delivery to the Region of Durham or the City of Toronto. Please see maps for boundaries for both areas mentioned on the services page. Flat rates are offered for those that would prefer there order to be hand delivered. This service is only available Monday – Friday.

Q: How many days will it take before my order will be shipped?

A: Our standard is 5 business days or less. This is dependant if all products you have ordered are currently in stock or do we need to get for you. In some cases product could be on a shipping container at which time we will advise you to say ‘do you want to wait’ for these products or ship without.

Q: I’m local can I pick-up?

A: We now have ‘Pick-up and Pay’ as a shipping option on our site.

Saturday & Sunday pick-ups can be done at our OUTLET Store location in the Pickering Markets. Hours for pick-up are 9:00 a.m. – 5:00 p.m.

Weekday and Weekend pick-ups can be done at our full line Store location in Whitby. Hours for pick-up are 10 a.m. – 5:30 p.m on Tuesday – Friday, 10 a.m. – 5:00 p.m. on  Saturdays and 11 a.m. – 4:00 p.m. on Sundays

 

Q: How do I find you to pick-up?

A: The easiest way is just click on this Google Map link and type in SIMPLY BRITISH FOODS and it will show where we are. As we are a home based business without the overhead of a store front which allows us to offer the discounts we do to you the customer.

Q: Is there a minimum order?

A: We have no minimum or maximum that you can order

Products

Q: Are all you products made in the Britain?

A: Yes, all our products are made in Britain to British standards. While there are products in the marketplace sold thru various large retailers in Canada that are made in the Britain these are made to Canadian Import standard. I.e.: Cadbury Flake made in Ireland for Cadbury Canada are not the same as Cadbury UK made in Ireland. Every country around the world has it’s own standards when it comes to colours, flavourings & packaging. You change the ingredients you change the taste. French on the packaging will always ‘denote’ Canadian Imported standard.

Q: Why are some of you’re products highlighted as Vegetarian, Vegan or Gluten FREE?

A: All products listed on our site that are ‘suitable for vegetarians or vegans’ are labeled as such on the packaging. For those that maintain these diets for different reasons we want to highlight that we have some products that may suit them.

Q: Looking for products not listed on our site?

A: Just fill in the contact form to see if we can ‘special order’ a specific product you maybe looking for. See Requests Page for more information regarding Special Requests.

Q: Can I request other products NOT listed on your site?

A: You can request whatever you want. We will investigate and see if we can procure that item. Once we have an answer we will send you an email with the outcome.

Q: Sold-Out situations?

A: While we strive to have all products in stock all the time we can’t control product shortages due to shipping delays, packaging and out-of-stock issues at manufactures. We will try our hardest to get what you have ordered.

Location

Q: Do you have a store?

A: Yes we have an Outlet store located in the Pickering Markets (Pickering, Ontario) as well as our On-line store & full line Store.

Pickering Markets Outlet Store hours are 9 a.m. – 5 p.m. Saturday and Sunday only. Located at 1400 Squires Beach Road, Pickering, Ontario

On-line store hours 24 hours a day 7 days a week on the internet.

Whitby Store hours are Monday – Friday 10 a.m. – 5:30 p.m. Saturday 10 a.m. – 5 p.m. and Sundays 11 a.m. – 4 p.m. Located at 214 Dundas Street East, Whitby, Ontario.

Payment

Q: What methods of Payment do you accept?

Pickup and Pay

 

 

 

 

 

 

A: For all on-line orders we currently accept Visa, MasterCard, Interac E-Transfer & Paypal thru our secured GlobeCharge system.  For all home/business deliveries in the Durham Region and City of Toronto we accept Debit, Visa, MasterCard or Cash.

We also offer Pick-Up & Pay at our Outlet Store for those that want to save some money and have their order ready for them on a Saturday or Sunday 9 -5 p.m. when our Outlet Store in the Pickering Markets is open.

As we have secured mobile wireless machines thru Moneris Solutions thus providing these methods of payment. SimplyBritishFoods does not accept personal cheques only certified bank drafts.

Contact

Q: How can I contact SIMPLY BRITISH FOODS?

A: You can simply fill out our contact form and send it to us.

Taxes

Q: I live in another province/territory what taxes are applicable?

A: If you live in any of the following provinces or territories (Alberta, Saskatchewan, Manitoba, Quebec, British Columbia, Yukon, Northwest Territories or Nunavut) outside of Ontario you only pay G.S.T. (if applicable). As P.S.T is not applied in these other provinces or territories this is a savings of 5 – 8% dependant on where you live. In Ontario, Prince Edward Island, Nova Scotia, New Brunswick, Newfoundland & Labrador you pay H.S.T of 14%, 13% or 15%  dependant on the province in which you reside.

Eco-Green

Q: Is your packaging Eco-friendly?

A: We are proud that all our shipping materials and packaging can be recycled. From our Paper Shopping Bags, DEGRADABLE bags Cardboard Shipping Boxes, Tissue Paper.

Lastly even our BIO-FOAM, LOOSE-FILL packing peanuts are made from corn, wheat, and potato starch – which are renewable and abundant resources and they dissolve in water. 100% Biodegradable. All shipping cartons are stamped to advise anyone recieving an order from us about this.

Recycle where in place – please dispose of all packaging in a Eco-friendly manner.

Wholesale and Discounts

Q: Are you a wholesaler or do you wholesale?

A: We are a retailer ONLY, however if you are looking for a large quantity of a item/s we are more than happy to discuss your needs and provide attractive discount pricing (in relation to our retail) to fill your need.

Q: Do you offer any discounts?

A: We offer a 15% discount when you purchase 2 or more of the same item. We also offer a 20% discount for full carton purchases. You need to contact us in regards to carton quantities and how to obtain your 20% discount as our website will not calculate this discount.

purchase products on the Simply British Foods website